Because it’s not true. I wrote my thoughts on this Medium post here.
Yes, I’ve come along way since February 2009.
Month: February 2016
I had 3 terrible customer service experiences in the last six months. Here’s why they were different
In the last six months, I had three painful customer service experiences. I struggled with the whys of all three — afterward, I remain a customer of two and won’t ever buy from the third. Each taught me something.
Find overviews of the three experiences, how I attempted to solve them and the result (spoiler, all tried something to help but only two worked).
I made 143 email connections in the last three years
Coming off a Leadership class and with a growing interest tracking the impact of journalism, in January 2013 I started tagging each email connection I made between relevant people who I believed would get value in meeting each other.
You won’t be surprised to know that I charted the thing and want to share what I think I learned.
Continue reading I made 143 email connections in the last three years